Thanks for shopping at Pimp Your Pump.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Made-to-order and personalised items
Most of our products are handmade to order. Items ordered in the standard sizes and fabrics listed on our website can be returned under this policy.
Items that are personalised or made to your own specification, such as custom orders, bespoke sizes or designs made at your request, cannot be returned or refunded unless they are faulty or not as described.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
We process approved refunds within 14 days of receiving your return. How quickly the money then reaches you depends on your card issuer or payment provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Shipping
To return your product, please email us first at sales@pimpyourpump.net with your order number so we know to expect it. Then post it to: Pimp Your Pump, 16 Stonefield, Bar Hill, Cambridgeshire, CB23 8TB, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless the item is faulty or not as described.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Faulty or incorrect items
If your item arrives faulty, damaged or is not what you ordered, please contact us with your order number and a photo. We will repair, replace or refund the item and cover the return postage.
Still need help?
Contact us for questions related to refunds and returns.
Kylie Caldwell (Pimp Your Pump) Limited, trading as Pimp Your Pump, 16 Stonefield, Bar Hill, Cambridgeshire, CB23 8TB, United Kingdom
Email: sales@pimpyourpump.net
Phone: 07749 333305
This policy does not affect your statutory rights.